Privacy Policy

Effective Date: January 1, 2025

Snowbird HQ Property Management ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our services or visit our website.

1. Information We Collect

Personal Information

We may collect personal information that you provide directly to us, including:

• Name and contact information (email, phone number, address)
• Property details and ownership information
• Financial information for payment processing
• Guest information for booking management
• Communications and correspondence with us

Automatically Collected Information

When you visit our website, we may automatically collect:

• Device and browser information
• IP address and location data
• Website usage data and analytics
• Cookies and similar tracking technologies

2. How We Use Your Information

We use the information we collect to:

• Provide and manage our property management services
• Process bookings and payments
• Communicate with property owners and guests
• Send service updates and marketing communications (with consent)
• Improve our services and website functionality
• Comply with legal obligations and regulations
• Protect against fraud and security threats

3. Information Sharing and Disclosure

We may share your information with:

• Service Providers: Third-party vendors who assist in our operations (cleaning services, maintenance contractors, payment processors)
• Booking Platforms: Airbnb, Booking.com, and other listing platforms as necessary for property management
• Legal Requirements: When required by law or to protect our rights
• Business Transfers: In connection with any merger, sale, or transfer of business assets
• With Consent: When you have given us explicit permission to share

4. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

5. Data Retention

We retain personal information for as long as necessary to provide our services, comply with legal obligations, resolve disputes, and enforce our agreements. When information is no longer needed, we will securely delete or anonymize it.

6. Your Rights and Choices

You have the right to:

• Access and receive a copy of your personal information
• Correct or update inaccurate information
• Request deletion of your personal information
• Opt-out of marketing communications
• Withdraw consent where processing is based on consent
• Lodge a complaint with a supervisory authority

7. WhatsApp Business Communications

If you communicate with us via WhatsApp Business, please note that:

• Messages are subject to WhatsApp's privacy policy and terms of service
• We use WhatsApp Business for customer service and booking inquiries
• You can opt-out of WhatsApp communications at any time
• We do not share your WhatsApp contact information with third parties for marketing

8. International Data Transfers

As we operate in New Zealand and work with international booking platforms, your information may be transferred to and processed in countries outside of New Zealand. We ensure appropriate safeguards are in place for such transfers.

9. Children's Privacy

Our services are not directed to individuals under 18 years of age. We do not knowingly collect personal information from children. If we become aware that we have collected information from a child, we will delete it.

10. Updates to This Policy

We may update this Privacy Policy from time to time. The updated version will be indicated by an updated "Effective Date" and will be effective as soon as it is posted. We encourage you to review this Privacy Policy periodically.

11. Contact Us

If you have questions or concerns about this Privacy Policy or our privacy practices, please contact us at:

12. New Zealand Privacy Act

This Privacy Policy is designed to comply with the New Zealand Privacy Act 2020. You have rights under this Act, including the right to access and correct your personal information. For more information about your privacy rights in New Zealand, visit the Office of the Privacy Commissioner at www.privacy.org.nz.